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IN SALES AND SERVICE, THE LITTLE THINGS MATTER…

As an experienced sales person and sales leader, there are so many lessons I have learned along the way. Little things that you probably don’t even think of or that you think have no relevance. But in retrospect can have a huge impact on your business. Let me share a few of my little life

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FEAR OF COLD CALLING..DON’T LET IT STOP YOU!

FEAR… Don’t Let it STOP You!!  Here’s how… How many times have you said in your mind I need to grow my business… my income/my bonus is directly related to my sales… I need to get out there are make some cold calls – but you don’t? Or what about driving by a place and

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7 WAYS TO BUILD STRONGER TEAMS

Last week we spoke about HOW DO YOU RATE AS A BOSS?   And from the statistics, it is clear that there are a lot of employees out there that feel their bosses aren’t doing a good job.  It wasn’t about assigning a number, it was about giving you the opportunity to look at how you

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HOW DO YOU RATE AS A BOSS?

As many of you know, I am crazy about improving culture! So often Supervisors and Managers are often put into positions without any Management or Supervisory Training. They have risen through the ranks because they are good at what they do in terms of job skillset, or they have been on the job for a

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WHAT KIND OF LEADERSHIP HAT DO YOU WEAR?

Leadership, like everything else has become more encompassing. Today, with multiple generations working in one workplace, a technology explosion, significantly increased competition, and lower employee retention levels – the average employee now stays at a job 2.6 years – leadership is also demanding significant change. In the past, one leadership style was adequate, today, a

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LABOUR RETENTION…THESE STATS MAY SHOCK YOU!

THESE HIRING/FIRING NUMBERS MIGHT SHOCK YOU!!! In almost every video blog I’ve done (Thursdays on LinkedIn.ca), I am mentioning the importance of labour retention.  Why?  Because it is becoming one of the biggest costs a company is going to incur over the next decade.  Gone are the days when people spent years working for one

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LEADER’S MODEL – DICTATE HOW THE TEAM PLAYS THE GAME!

When it comes to culture, the leader sets the tone. So often leaders are focused on the everyday issues like increasing sales, maximizing margins, reducing expenses, and improving the process that they forget about what is going on outside their office door. Far too often the culture can go awry…. Conflicts, cliques, backdoor politics, backstabbing,

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7 WAYS TO CREATE LOYAL CUSTOMERS

We are in the ‘AGE OF EXCELLENCE’, as businesses everything we say and do matters. Customers expect excellent service. With competition just around the corner, we need to do everything we can to create loyal customers. So how do we do that? Try the following six things: Customer Satisfaction Training Calgary 1. BUILD RAPPORT: Take

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DISC, MEYERS BRIGGS, TRUE COLOURS…

DISC, MEYERS BRIGGS and TRUE COLOURS are all personality profile assessments. If you have worked in business for any length of time, you have more than likely done at least one, if not all of these assessments. They are all slightly different, yet similar in that you answer the questions on the ‘questionnaire’ and it

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