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Customer Service Excellence

Empowering Leaders


We enable Sales Excellence by:


Module I: Leadership - Improved Influence & Results

Leaders set the tone of the organizational vision, mission, and goals. Improved emotional intelligence allows you as a leader to better motivate, inspire and develop your team. Self-awareness, social awareness, and self-management are critical skills that improve communication, negotiation, and inter-personal management skills. Learning how to self-regulate emotions and reactions, helps one to be more respectful of others, and create a more aligned, engaged, and positive workplace environment. Discovering how to powerfully level up your skill set with improved soft skills, will help you to better lead your team in achieving their goals and yours. This his is a do-not-miss course for business owners and leaders who want improved influence, improved overall leadership skills, while quickly and effectively delivering the results and outcomes you want to achieve as a leader in your business.

Module II: Modern Leadership Fundamentals

Leadership has nothing to do with position, title or status, and everything to do with behavior. Effective leaders influence, inspire and motivate people to perform to their highest potential in support of the organizations’ goals. It is an observable set of actions and abilities that include problem solving, decision making, planning, delegation, inter-personal skills, and communication. A skill set that results in strong, resilient teams and a positive culture that lead to higher business productivity and profitability. Learn effective ways to influence others as you Identify the six key characteristics of modern and effective leadership styles and the five practices of exemplary leadership. By incorporating EI into your leadership approach, you can build stronger, better relationships, foster collaboration, and create an environment where individuals feel valued, motivated, and empowered to contribute their best. You will develop the skills and abilities necessary to influence others, cultivate strong teams, and foster a culture of success. The result will be increased business productivity, profitability, and the emergence of a thriving organization.

Module III: Effective Employee Management

Leaders will be empowered with the knowledge, skills, and confidence to effectively coach and mentor others, unlocking their full leadership potential. The course covers core coaching skills, providing a deep understanding of the roles and responsibilities of mentors. Participants also develop strong communication and emotional intelligence abilities, ensuring impactful coaching and mentoring relationships. Ethical considerations are explored to maintain integrity in coaching and mentoring engagements. Through practical application and skill development exercises, participants become catalysts for growth, fostering a culture of continuous improvement. Ultimately, participants emerge as leaders who drive exceptional performance and create a thriving organizational environment. Being a good coach and mentor is vital for leaders because it promotes the growth and development of individuals, contributes to organizational success ,fosters a positive work culture, strengthens relationships ,and demonstrates effective leadership. By investing in coaching and mentoring, leaders empower their team members to reach their potential, creating a high-performing and engaged workforce. It also builds trust, loyalty, and a collaborative environment .Ultimately, effective coaching and mentoring enable leaders to drive individual and collective achievements within their organization.

Module IV: Significantly Drive Team Engagement & Retention Levels

The Great Resignation – The Big Quit – The Reshuffle – regardless of what you call it, the business landscape we know today, has seen a seismic shift. As leaders we are facing a new and very costly reality as this mammoth change in employee supply and demand within the marketplace has now put the onus on you as leaders to up your game – to create “irresistible organizations.”

Discover some of the top techniques and strategies to create a workplace that “employees clamour to work for and are resistant to leave”. Where your personnel will become highly engaged, resulting in superior retention levels of talent, reduced numbers of the Silent Quitters, and employees who are not only happy but driven, committed and loyal to the organization’s goals, values and objectives. The result…. a massive reduction in costly hiring, onboarding, and training costs and a significant improvement in the overall increase in your Organization’s performance, productivity, and profitability!!

Module V: Leadership Mastery: Negotiation And Communication Skills

As a leader, your ability to communicate effectively, negotiate skillfully, and demonstrate emotional intelligence is crucial for guiding and inspiring your team towards organizational success. In today’s fast-paced and complex business landscape, miscommunication, ineffective negotiation, and a lack of emotional intelligence can undermine trust, create conflicts, and hinder progress. This advanced leadership course is specifically designed to empower you with the essential skills and strategies to become a masterful communicator, influential negotiator, and emotionally intelligent leader. Throughout the course, you will gain valuable insights into the dynamics of effective communication, learn to recognize and overcome common communication pitfalls, and acquire techniques to maintain composure and lead impactful conversations. Moreover, you will develop emotional intelligence, which encompasses self-awareness, self-regulation, empathy, and relationship management. Emotional intelligence enables you to understand and manage your own emotions and those of others, fostering positive interpersonal relationships and promoting collaboration within your team and organization towards greater success.

Module VI: Leadership - Leading Change & Transformation

Leaders will discover how to empower themselves and their teams to navigate and thrive amidst organizational transformations. This immersive program combines insightful strategies, practical tools, and psychological insights to help leaders understand the dynamics of change, develop effective change management strategies, and create a culture that embraces continuous improvement. Participants will explore key concepts and theories in change management and transformational leadership, gaining a thorough understanding of how to analyze the need for change, develop a compelling vision, and create strategic plans for guiding the transformation process. Participants will learn to lead change with confidence, resilience, and empathy. Join us on this empowering journey and unlock your potential to drive transformational success in today’s fast-paced and ever-changing business landscape

Success Stories

"I recently had the pleasure of working with Jackie Rainforth. She was one of our guest speakers at our largest conference of the year. We had hundreds of people join virtually and Jackie's session was the most popular." "I definitely want to tell you that Jackie is captivating. She is an incredible positive influencer and she has a passion for life, professionalism and leadership. I look forward to working with Jackie again."

Greg McDonald

Event Coordinator | CREB Calgary Real Estate Board

Jackie is a very engaging and charismatic speaker. She has spoken on our Stage multiple times and has engaged, charmed, and entertained our audience every single time. I highly recommend Jackie as a speaker for your event.

Brigitte Lessard

Founder Sportbras.ca | Women Talk

Inspiring, engaging, thought provoking, powerful and energetic! Jackie keeps you captivated and engaged with every word she speaks. Her genuine passion and authenticity shines through as she inspires you to do better and be better, leaving you wanting to hear more and move to act on the concepts she speaks of. She keeps you captivated and engaged with every word! I highly recommend Jackie as ‘a must have’ speaker for any event and I will definitely seek out more of her events.

Sherri Hunter

Founder & CEO Infinity Financial Management

“Wow Jackie knows her stuff. She presented to my professional group and stood out as being a subject matter expert you NEED to listen to when it comes to driving your sales.”

Marc Haine

Consultant, Essential Hospitality Solutions Inc.

“I have had the pleasure of booking Jackie as a guest presenter. Jackie’s entertaining, engaging, and informative delivery style had everyone sitting on the edge of their seat as she showcased her expertise in modern sales strategies that actually work when implemented! She is exceptionally generous in sharing her knowledge, experience and heartfelt stories that inspire and connect with the audience. Jackie also shares great tools that are easy to implement and provide tangible results.”

Michelle Andrishak

CMC Founder & CEO Women in Business & Leadership Inc.

I would highly recommend Jackie as a speaker to any company, business leader or entrepreneur who has the desire to learn effective ways to become a Top Seller of their products and services. I heard many positive comments on her presentation from my audience members, and I personally walked away with some fabulous sales tips that I will use in the future.

Darla Zuk

Owner, Prestige Event Planning

“Jackie is an informed, powerful speaker and trainer who knows her stuff! If you need relationship building, selling, or personality profiling, you will be amazed by Jackie’s presentations and thrilled with your results!”

Jessica LoRusso

Powered Profit Education

“Jackie speaks with passion and conviction. Her message of determination, hope and insight is powerful. She is an experienced business master and her message and strategies have the power to ignite your business.”

Kandice Wirch


“Jackie Rainforth is an expert transformational speaker... powerful, caring and vulnerable, people in the audience are riveted by the grace and strength she shines in sharing her story. She takes them on a journey where they easily identify and relate her valuable content to their own life. They are inspired by what is possible and are able to take actions towards something new. As an event organizer it is a true gift to work with her and to see the impact she has on an audience.”

Loree Cowling

Director, Event Organizer, Women Talk

“Jackie creates the environment that allows someone to relate to their own life, be inspired by what is possible, and begin taking action towards something new. As an event organizer, it is a true gift to work with her and see the impact she has on an audience. I am grateful to have had her on my stage.”

Dorothy Briggs

Publisher/Owner, Womanition Inc.

“Education, energy, and entertainment are what you get with Jackie. She has a ton of personality and enthusiasm for her business... With her down to earth style and common sense tips and techniques, she is your GO-TO BUSINESS EXPERT!”

Susan Kandalaft

President Executive Solutions

“Jackie’s knowledge, professionalism, and enthusiasm are second to none. Our sales increased by 20% after her training.”

Rose-Ann Normandeau

President, Normeandeau Window Coverings

“Jackie has a wealth of practical and implementable sales strategies to help both new entrepreneurs and established business sales teams up-level their capacity to engage and enroll customers and clients. She is an engaging and entertaining speaker and trainer who gets her points across through her personal story of transformation as well as educational and relatable examples of her clients’ successes. I highly recommend Jackie as an exceptional speaker and trainer for your organization.”

Marlene Cameron

Marlene Cameron Inc.

“Jackie’s ability to connect with her audience is second to none. She captures and holds their attention while inspiring them in equal measure. I would highly recommend Jackie as a speaker to any organization looking to engage and empower their team.”

Luisa Saavedra

PMP, DIRTT Environmental Solutions

“We had the honour of having Jackie speak at our annual Forecase conference and tradeshow. She is a wealth of knowledge and the attendees loved her. They raved about how engaging and informative she was.”

Carrie Thiessen

Event Coordinator, CREB

Why Choose Rainmakers?

As an Advanced Facilitator and Global award-winning leadership and sales trainer, Jackie brings a wealth of knowledge and expertise to the subject matter. She can teach the standard True Colors® modules but will often combine and customize the modules to better meet your specific needs.

Highly certified in adult training, she will discuss the outcomes you want to achieve and design a fun, highly interactive course to exceed your expectations.


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