The customer experience, how they buy, use, and receive services from your business are cumulative touchpoints that result in an overall ‘judgement or opinion’ of you or your organization that ultimately translates in how much business they do with your company.. For many, falling short in consistently providing the positive customer service levels that clients desire, results in lost business, customers and monetary gain. However, taking the time to learn ways to improve the customer experience and exceed customer service expectations increases long-term, loyal, and repeat customers because loyal customers tend to spend more per transaction, per life-time, and give additional referrals, escalating overall revenue, income and profitability.

Like a coach preparing for his games, you need to plan, prepare, and strategize for sales calls if you want to be successful and win. Yet too many salespeople, continue to operate from the ‘seat of their pants’, with little plan or processes leaving them at the bottom of the competitive ranks. Whereas, creating a well defined, goal focused, clearly communicated and mission-oriented strategy that clearly positions you, your company, and your products and services as a value-add, problem solver, solution provider in the minds of your customers, will catapult you to the top as a premium supply partner. Discover the 10 Key Factors that should be included in every Winning Sales Call Strategy as you start taking the time to effectively plan your sales calls. Each call will be based on value and solution-based conversations giving customers a distinctive, powerful, and persuasive purchasing experience, as you start to outsell and outperform as your surge ahead, quickly and distinctly, separating you from the pack.

Communication and negotiation skills are critical in business as you these essential skills every day. It may be with customers, suppliers, colleagues, your boss, or co-workers. Yet ineffective use of these skills, can lead to misunderstanding, conflict, and distrust which in turn leads to poor productivity, missed opportunities, and lost income. Failing to adjust these poor habits can jeopardize your job, your relationships, and your reputation. Instead, discover how to avoid the top communication mistakes, how to use personality profiles to your advantage building better, stronger lines of communication and messaging, and learn some of the best negotiation strategies and techniques as you build powerful negotiation skills to become a better dealmaker, creating more win/wins. Increase your emotional intelligence and soft skills, the most in-demand communication skills by companies today and move towards a higher quality of influence.

Learn how easy it is to connect and convert with others on the social media platforms (LINKED IN focus) by discovering the four ways to engage, find new leads, and be seen without costly SEO, websites and marketing services. Uncover the valuable strategies that you can implement immediately to stay top of mind, generate new customers, gain referrals and rev up your revenue! Start organically improving your exposure and gain a competitive advantage by building a brand using the 8 x C’s on social media. Drive sales, increase referrals, and improve your business’s value by increasing your leverage within your industry, position yourself and your organization as the leaders – the ones to watch in your marketplace. This course will give you a great foundation on how to use LinkedIn from a selling standpoint, so you can generate thousands of new leads, boost sales, and increase your website traffic. Become a thought leader, influencer and go-to expert in your industry and by improving awareness and building trust with consumers, potential clients and customers. Those who engage in social outsell those who do not! Now is the perfect time to align your social media and sales goals and take your sales from stalled to unstoppable.